We are an organisation made up from people who come together to meet their housing needs under co-operative principles.
Making a Complaint
We hope that the services you receive from us are of the quality you need. However
we know that there may be times when you are unhappy with the service you receive, or you may want to suggest a way to improve it.
The people who can best deal with most concerns are those who provide the service. We can normally resolve concerns, mistakes and misunderstandings quickly. However,
if we cannot sort out your problem this way, the complaints procedure is here to help you.
Your complaints are important to us. They help us to:
So don’t be worried about telling us your concerns
When Should I Complain?
Our complaints procedure is intended for those times when you feel we have failed to deliver what we should. The standards we aim to achieve are set out in our service standards and customer service charter. If our service falls short,
you should make a complaint. Examples of when to complain are if we:
The complaints procedure is not for everyday matters such as enquiring about repair progress or reporting neighbour disputes.
How Can I Complain?
We want to make it easy for you as possible to let us know if you feel something has gone wrong
You can complain:
If you need any help, please ask a member of staff.
You may also want to ask for help from your local councillor, a voluntary agency, relative or friend.
Our complaints procedure
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