The quickest way to contact us is by clicking the Contact Form button above and using our online form.

You can use the form for:

• Reporting repairs
• Making a complaint
• General enquiries

Before you submit a request

To help us respond as quickly as possible, please make sure you:

• Select the correct category
  (Repair, Complaint, or General Enquiry)
• Provide accurate details
  Include your Tenancy Reference Number and postcode so we can locate your account
• Upload photos (if relevant)
  This is especially helpful for repair requests so our contractors can prepare in advance
• Tell us your communication needs
  If you need a translator or information in another format, please let us know in the form

Our response times

In line with the Social Housing Regulation Act, we aim to:

• Acknowledge all non-emergency enquiries within 2 working days
• Respond as quickly as possible depending on the nature of your request

If your enquiry is urgent, please use the emergency contact details above.

Accessibility and support

We are committed to ensuring our services are accessible to all residents.

If you require:

• Large print or alternative formats
• Additional support

Please let us know, and we will make reasonable adjustments to meet your needs.

Your data

Your personal information is handled securely and in accordance with UK GDPR. We only use your data to respond to your enquiry and improve our services.